FAQ - Frequently Asked Questions


Where can I buy Redken Products?

Redken products are sold in hair salons across the country. To locate a Redken product please enter your address or zip code into our salon finder to find a salon selling Redken products online. We recommend you call ahead when looking for a specific product.


How much do Redken products cost?

To find the latest prices and promotions in your area, please locate your local salon.


Does Redken test products on animals?

L’Oréal, the parent company of Redken, no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes. For complete information on this subject, please visit here.


I’m visiting NYC and I would like to visit Redken. Can I set up an appointment?

The Redken Gallerie is in the brand new Redken Exchange located at 404 Fifth Avenue, New York, NY 10018. No appointment is needed to visit the Gallerie.

You can also visit Redken.com and enter your zip code into the Salon Locator to find a retailer closest to you.


Can I buy Redken Products online?

You can buy genuine Redken products from your local salon. Also available at Ulta, Beauty Brands, Look Fantastic, and JCPenney Salons.  If you don’t go these authorized retailers you product are considered “diverted” and you may be at risk by purchasing them.  Learn more about diversion here.


Can I buy Redken products at mass stores or groceries?

Redken products are not guaranteed when sold in mass stores or groceries. Redken products should be sold exclusively in salons. When you come across our products in Walmart or Target, these products are considered “diverted” and you may be at risk by purchasing them. Learn more about diversion.


I've used Live Chat on Redken.com before. Why don't I see it now?

Live Chat is available on Redken.com and RedkenPro.com Monday through Friday, 9am-5:30pm. Please check the site during those times for the Live Chat option.


Where is the Redken Headquarters?

10 Hudson Yards, 28th Fl

New York, NY 10001


What other countries can I find Redken?

Redken is currently sold in 58 countries across the world.